Gothic Pergola

Standard Delivery and Bespoke Items

Free Garden Rewards Deliveries

• All orders will be sent via our standard service.
• To sign-up to Garden Rewards please click here

Cost

Returns Policy

We hope you will be delighted with the product you receive and that you will enjoy it for many years to come. If for any reason you are not satisfied with your purchase you can return the item in perfect condition and in the original packaging within 21 days for a full replacement or a full refund.

Return postage can only be refunded in the case of damaged or faulty items or if the wrong items have been sent to you.

We advise that you obtain a postal receipt, or send the goods back via recorded delivery as we cannot accept responsibility for damaged or lost parcels.

How do I return an item?

Should wish to return something you have purchased from us please call or email our Customer Services team on info@agriframes.us and they will advise you whether we need to arrange for the item to be collected from you by courier or whether you need to return the item back to us via a courier - this will depend on the size and weight of the item.

• When returning undamaged ordered items the return carriage will be charged and deducted from your refund.

• If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, we can arrange for goods to be collected from a safe location at your request.

• Please contact customer services on info@agriframes.us and we'll get back to you.

• Bespoke / Made to Order Products including Fruit Cages and Cut to Size Netting are Non-Returnable Items and exempt from cancellation
  

  
  Cancellation Policy

1. If you wish to cancel your order then you can providing you inform us of this prior to dispatch. Once the order has been dispatched please refer to the returns policy.

2. Product Availability Information
   Most products on our website are manufactured by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.

3. Tracking
   Once you have placed an order on our website you will receive an email confirmation and we will then e-mail you again when your order is sent along with information on how to track your order with the courier and manage your delivery direct with them.
   If any goods received are either defective or unsatisfactory, we ask that you return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights.